12: The Elements of Great Managing

By: Rodd Wagner

Published November 1st 2006 by Gallup Press

Category: Business

Pages: 280 pages

ISBN: 9781595629982

Description:
12: The Elements of Great Managing was the 2006 sequel to First, Break All the Rules. The book followed great managers as they harnessed employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.